Salesforce Services

Salesforce Health Cloud is the world’s leading CRM platform reimagined for the healthcare and life sciences industry. Whether you’re engaging with patients as a healthcare provider, engaging on patient support programmes as a pharmaceutical or life sciences organisation, or running clinical trials as a clinical research organisation, Salesforce Health Cloud is designed to help you improve the way you interact with patients and improve their overall outcomes.

Healthcare Providers

For healthcare providers Salesforce Health Cloud provides an effective way of enabling you to deliver first class experiences to your patients at scale. As an example, our experienced team of Salesforce Consultants helped a high-end hair replacement clinic ensure that they were providing a 5-star service from registering interest through to post-treatment engagement.

You can take your customers from interest all the way on the journey through to consultation, treatment, and recovery from a single platform, with a single set of data. You can also extend your offerings with a community and webstore that are mobile friendly to ensure that your patients can get the information and assistance they need wherever they are.

Pharma and Life Sciences

Salesforce Health Cloud allows Pharma and Life Sciences companies to engage and support patients across their treatment in patient support programmes.

Patient support coordinators can have a single view of all of a patient’s data and engage with them in a cross-channel manner to help them succeed in both programme onboarding as well as ongoing treatment and support.

Clinical Trials and Clinical Research Organisations

For organisations managing clinical trials, Salesforce Health Cloud enables you to recruit, onboard, manage, and support trial participants from a single system that can integrate using the HL7/FHIR data standard with a clinical system as needed.

With more clinical trials moving to remote and geographically spread participation, you can ensure that you are engaging with and supporting patients throughout the entire trial process.  

You can also enable trial participants to self-report on outcomes and progress increasing participation and decreasing trial costs.

Have more questions? Contact us here.

Many organisations will need to deliver services to their customers or users in the field. Whether it’s installing an electric charging point, performing an audit of a farm, or delivering health services at home, Salesforce Field Service Lightning can help your team in the field manage their work more efficiently and collaborate seamlessly with your back office staff. At Cloud Galacticos, our team of highly experienced Salesforce consultants can help you change the way you deliver services in the field.

Smart Prioritisation and Assignment

Ensure you have the right person undertaking the job with intelligent job assignment based upon location and skills to reduce travelling time and help improve customer satisfaction.

Mobile First

The Salesforce Field Service Lightning Mobile App ensures that your team can work with all the information they need on the go.

Not only can you include checklists, guided workflows and knowledge articles, your team can synchronize the data to their device which allows them to operate even when mobile signal is not available.

Extend With Apps

The Salesforce Field Service Lightning is built on top of the Salesforce platform. This means not only can our team of highly skilled Salesforce consultants help you get Salesforce Field Service Lightning deployed, but they know the best ways of extending the solution to help you maximise both return on investment and user adoption. 

Cloud Galacticos

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What if your customers, partners and team all had a single place where they could engage and collaborate with you to help drive success? With Salesforce Experience Cloud (formerly Salesforce Community Cloud), you can now provide powerful web based experiences to allow you to better connect with your customers, partners, and staff straight from Salesforce.

Customer Experiences

For customers you can provide a bespoke, branded, and personalised web and mobile experience. This allows them to view information about the products or services you are providing them, receive support through a knowledge base and forum, and so much more. 

Partner Experiences

Partners can connect with you to deliver customer success together and collaborate on shared jobs.

Whether it is submitting leads, running a joint marketing campaign, or collaborating on an opportunity together, you can enable your partners to work directly with your team in your Salesforce instance.

Internal Experiences

For your own team a community can offer a powerful way of collaborating across the organisation that exceeds the capabilities of a traditional intranet site.

Not just content but powerful social collaboration tools and built-in integrations with tools such as Salesforce’s myTrailhead LMS can ensure your staff are able to stay up to date and collaborate effectively.

Custom Experiences

All these examples just scratch the surface of what a powerful tool Salesforce Experience Cloud is. We’ve helped clients such as the National Citizen Service deliver a community to help them connect with parents, guardians and young people to capture all the information they need to participate in and understand their programmes.

We helped STEP manage all their applications for membership through a set of custom wizards in a community and migrated their external website authentication to utilise single sign-on with Salesforce Experience Cloud.

We have also delivered custom learning portals, patient liaison portals, and real estate application systems. 

Cloud Galacticos and Experience Cloud

By using Salesforce Experience Cloud, there are an almost infinite number of possibilities for what you can do to help improve the way you engage and interact. If you would like to hear more about any of the solutions we have mentioned, or discuss some ideas you might have, contact us by using the contact form on this page. 

Heroku is Salesforce’s polyglot platform as a service (PaaS) that enables you to develop, web, mobile, and backend applications that will scale and grow seamlessly as your customers do.

Salesforce Heroku allows you to build apps in almost any language and deploy them rapidly without the headache of having to setup images, perform wavy configuration of environments, or manage any servers. You can take existing applications and deploy them to Heroku to improve costs, or build entirely new applications to help drive additional business functionality.

Heroku Connect

Because Heroku is part of the Salesforce family you can easily integrate your core Salesforce data with Heroku applications to allow seamless data interaction through Heroku Connect. With Heroku Connect you can synchronise data in near real-time from your Salesforce org into a Heroku Postgres database for your app to work with. This means you can build highly-scalable and performant mobile and web applications processing millions of low-latency transactions that can utilise your Salesforce data and synchronize back any updates or changes as required. 

Our team of Heroku developers and Salesforce Consultants have used this amazing feature to help organisations build apps that scale, or archive data directly from Salesforce to enable their org to scale further and meet their regulatory requirements for data storage. If you would like to find out more how we can help you build modern scalable apps, or manage your Salesforce Data Archiving strategy, fill in the contact form.

Salesforce reports and dashboards are fantastic for when you are getting started on the platform, but as your organisation grows and scales, it is likely you will have many datasets across platforms that you want to bring together for a single unified view. This is where Salesforce Tableau CRM (formerly Salesforce Einstein Analytics) can help you ask and answer complex questions about your data from a variety of sources.

You can bring data in from one or more Salesforce environments, plus external data sources such as Heroku, AWS, SAP and Google, transform that data into a single unified data set and you are ready to go. Build connected dashboards and analytics apps that allow you to understand how your data is connected and get insights from this.

Actions from Insights

Once you have your dashboards and apps built, you can enhance them with rich functionality. This will enable you to take actions on records in Salesforce direct from Tableau CRM, allowing you to connect your data analytics insights to rapid actions.

Artificial Intelligence for Everyone

With large amounts of data at your disposal, you want to ensure that you are making best use of it and also utilising insights that may not be visible to a human across all this data.

Tableau CRM includes Einstein Discovery. It’s a democratised machine learning engine that will:

– Help you in creating and defining models to operate on your data.
– Deliver insights and recommendations that you can send to users in real time to assist them in their day to day roles.
– Provide service agents recommended actions and upsell suggestions for customer interactions.
– Help sales people see which accounts they should be targeting and with what products.
– Can operate on all the data you have in Tableau CRM so you can provide the most accurate assistance to your team.

Cloud Galacticos and Salesforce Tableau

Have more questions about Salesforce Tableau? Contact us here.