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London’s Calling 2020 Review

London’s Calling is one of the conference highlights for us at Cloud Galacticos. It’s Europe’s largest community led event for Salesforce professionals which has been held around March since 2016. We’re big believers of supporting the Salesforce Ohana, so we’re proud once again to be sponsors.

London’s Calling TV

With the current Covid-19 situation, all events have been affected. So for the first time, the conference became a virtual event on Friday 20th March 2020, with London’s Calling TV. All sessions and the keynote were live streamed via Youtube, plus a Virtual Expo for the sponsors and DemoJam. There was even a chance to get a caricature done via webcam.

Cloud Galacticos Video For London's Calling

As sponsors we got to do a short video about the company. You can watch it here.

 

Teamwork 

London's Calling Team

Even though it was very last minute and the first time it’s been done, the London’s Calling team pulled it together. There was some great feedback on Twitter throughout the day of the event. So let’s take this opportunity to congratulate Francis Pindar, Kerry Townsend, Todd Halfpenny, Louise Lockie, and Amanda Beard-Neilson for their hard-work and perseverance.

Infographic

10 People to Meet at London's Calling 2020

As per last year, we did a ‘10 People You Should Meet’ infographic – which of course we updated to ‘10 People You Should Follow [on Twitter]’. And again, we did caricatures of each of the ten people and made them into stickers. Watch this space on how we plan to distribute the stickers once London’s Calling has confirmed a date for a ‘thank-you / after party’ event…

Louise Lockie CartoonAnkit Taneja Cartoon

Again well done to the entire London’s Calling team, we hope everyone is staying safe and healthy. Here’s to London’s Calling 2021…

 

About Cloud Galacticos

Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including London, Manchester, Leeds, Oxford, and Bristol.

If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call on 020 7101 0795?

We are also hiring.

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Want to Become a Galactico? We Are Hiring Salesforce Superstars!

Want to become a Galactico? We are hiring Salesforce superstars! Our company, Cloud Galacticos started back in 2004. Ever since then the focus has been to work with the best people in the Salesforce ecosystem. We do not aim to be a 1,000+ person company, instead we aim to stay small so we can manage the quality and maintain expertise. And for that we need a select team of the very best.

Salesforce Experts

Working with leading brands on Salesforce projects

At Cloud Nine – Paul and Sam discussing changes to make

When a FTSE100 client comes to us, they do so because they want an expert. They want a company with dozens of implementations behind them, years of consultancy, or numerous Salesforce certifications. Whatever the requirement, the person or team we send in to do the job will be knowledgeable and qualified to meet the objectives.

Team Galacticos

Team Galacticos at the Salesforce London World Tour

Cloud Galacticos at Salesforce World Tour London

We currently have around 10 members of staff working remotely across the UK. We are each different and experts in what we do. What brings us together is a collective love of Salesforce – we’re all proud Salesforce geeks!

Working From Home

Emma Frost and Bikes In Need

‘I enjoy the flexibility of working from home and being able to set my own hours to ensure I have a good work/life balance.’ Emma Frost, Salesforce Project Manager

High Skill Set

Phil is now Salesforce Field Service Lightning Certified

‘I have been working with Salesforce for 15 years, and have worked on 100+ Orgs in many different industries. Every client is different, and being able to call on that experience is vital in order to find the right solution. Cloud Galacticos give time each month for learning new skills. Both from official training channels or from within the highly experienced team. The company also pay for my certifications. There’s always something new to learn.’ Neel Meghani, Chief Technical Officer

Social

Rhiannon Emma and Val relaxing after the Salesforce London World Tour

‘Remote working has suited me very well for years. However, at times it can feel a little isolating to work on your own. As a Galactico, I find that meeting up with the rest of the team either remotely at the daily stand-up, or in person at events and Christmas/regional get-togethers, really helps me to feel part of a wider team. It helps me connect with others not only professionally, but on a personal level too.’ Val Southern, Senior Consultant

Become a Galactico

Calling all Salesforce Architects, Developers, and Consultants, we currently need you all!

Full time, part time, perm or freelance, we currently do them all.

Contact us to find out more!

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Salesforce Field Service Lightning Consultant Certification Tips and Tricks

This week I passed my Salesforce Field Service Lightning Consultant certification. It is one of the rarer certifications, so I wanted to share some of the things that helped me to prepare for and pass the exam.

Phil is now Salesforce Field Service Lightning Certified

Salesforce Knowledge

Firstly, why? Everyone has different motivation to do something, and if it involves hours of study then you want to have a good reason! I always want to increase my Salesforce knowledge, and training on a relatively new Cloud, and aiming for an extra cert is generally motivation enough for me. But with Field Service Lightning it took me back to my first graduate job. Ok it was a long time ago so we don’t need to know the year, but my first ‘real’ job was working with Cable & Wireless (which became NTL, then as it is today, Virgin Media). Part of the role involved dispatching technicians and installers around the country. After a while I was promoted to a team that was configuring a new dispatch system, which I then became the System Admin of. It wasn’t quite Field Service Lightning, but it led me into a Business Analyst role, and CRM, and eventually Salesforce. So this cloud and this cert feels like it completes a loop!

The Salesforce Field Service Lightning Consultant exam has 2 prerequisites, the Salesforce Certified Administrator credential and the Salesforce Certified Service Cloud Consultant credential. To be honest, you would not want to skip the Service part of this anyway, in fact you will probably need to revisit some of that knowledge.

Resources

Here is the exam guide to get you rolling. I started with Trailhead, I would recommend this Trail with 3 badges or this Trailmix. You can pay for this course (approx $2700) from the Trailhead Academy team.

I was fortunate that as a Salesforce Partner I had access to some Fastpath training. If you work for a partner it is worth joining. There was set up work (covered in the Trailmix above) and then 5 daily 2-hour sessions, plus homework for afterwards. 

I failed the exam on the first attempt. I have a list of excuses if anyone wants to hear them. But I took note of the areas I did badly in, and followed up with a pass and a much higher score.

Advice

My advice would be:

  • Don’t leave it a month in between studying and actually taking the exam! (Christmas holidays got in the way)
  • If possible join the Fast Path Group (Partner training) or a study group
  • Go back to Service Cloud and make sure you learn Entitlements & Milestones
  • Be comfortable with the Object schema. Know what Work Orders, and Work Order Line Items do, and how they relate to Appointments, Territories, & Resources.
  • Learn what makes a Scheduling Policy (Rules, plus Service Objectives, equals Scheduling Policies)
  • Something new I learnt this week is on Webassessor if you are not a native English speaker you can request an extra 30 minutes by sending an email to: certification@salesforce.com
  • Don’t be afraid of failing and retaking!

Good luck! And if you need any help with a Salesforce Field Service Lightning implementation, or any Salesforce project, please contact us.

About Cloud Galacticos

Cloud Galacticos is a Salesforce Silver Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, York, Sheffield and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call? 

 

 

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Cloud Galacticos 2019 Highlights

Being the CEO of a Silver Partner Salesforce Consultancy and managing a UK-wide team of people is no mean feat. So it’s no surprise that Phil Walton, who is also in the Salesforce MVP Hall of Fame, has a rather busy calendar. As we reach the end of another successful year, he reflects back on some of his personal highlights of 2019.

World Tour London and our Client Drinks Reception the night before (May)

Cloud Galacticos at Salesforce London World Tour with paul Sturgess

Team Galacticos with Paul Sturgess at Salesforce World Tour London 2019

 

For most Salesforce-ers Dreamforce is the highlight of the year. But for me, the London World Tour is the big one. OK so we didn’t have Fleetwood Mac or Alicia Keys, but it is a great chance for the UKI and European Salesforce Community to meet up in person.

We had a great day, meeting Clients and Partners old and new at our Gold stand. Plus we were joined by ex-Harlem Globetrotter and Britain’s tallest man Paul Sturgess, who not only attracted a lot of attention, but was a great guy to chat with!

North Africa Dreamin’

Phil Walton speaking at North Africa Dreamin

Phil Walton speaking at North Africa Dreamin

I was very proud to be invited to speak at Africa’s first Salesforce community event – North Africa Dreamin! It was a great trip to Casablanca, where I met some great people, and had some amazing food. It is amazing to see the Salesforce Ohana spreading around the globe.

Team Galacticos

2019 has been a fantastic year for Cloud Galacticos, with excellent growth in revenue and people. We have also picked up a number of new certification skills, and industry expertise. Between the team we have bags of experience in Healthcare & Life Sciences and also Financial Services, so they are now our official specialisms (although we work in many other sectors). 

We were really excited to welcome both Nkosi Ncube and Mike Gill (who you can see below at MuleSoft CONNECT 2019) to our development team. Both are smart, experienced, knowledgeable and great guys – exactly the type of people we want on the team!

Nkosi and Mike who joined the Cloud Galacticos team in 2019

Nkosi and Mike at Mulesoft Connect 2019

We also welcomed Malcolm Heeley to the team towards the end of the year. Malcolm has a lot of experience as a business analyst and project manager which we cannot wait to use!

Nell Meghani and Phil Walton with Malcolm Heeley (centre) who joined Cloud Galacticos at the end of 2019

Salesforce Consultancy

Certificates

Also between the team we have picked up a number of new Consultancy and Architecture certifications, which we are very proud of! We have also begun to deliver training for Salesforce, fantastic recognition of our deep knowledge of the platform.

Admin and Developer User Group

MuleSoft speaking at a User Developer Group

Manchester Salesforce Admin User Group

We also attended and helped run a number of user and developer groups in Manchester, Sheffield and Leeds – bringing Salesforce to the North of England! We had a variety of speakers including MulseSoft as you can see in the photo above.

Here’s to 2020!

About Cloud Galacticos

Cloud Galacticos is a Salesforce Silver Consulting Partner with an all star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, York, Sheffield and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?

 

Dreamforce 2019 Highlights

Dreamforce 2019 Highlights

As the dust settles on another Dreamforce and his jet lag fades, our head of marketing Ben Duong writes about his Dreamforce 2019 highlights:

Dreamforce 2019 is the sixth time I’ve attended what undeniably the main Salesforce event of the year – even with all the new upstarts like TrailheaDX and various Dreamin’ events.

As per previous years, this year’s Dreamforce had a jam-packed line up of sessions, speakers, parties, and much more. Add to that around 170,000 international attendees, it’s always going to be a full-on four days.

 

 

 

 

#Flying Solo

The main difference this year was that I was flying solo (normally it’s in attendance with the CEO of Cloud Galacticos, Phil Walton). This meant taking a different approach whilst attending the conference. First thing I did was to sign up to the ‘Dreamforce Ohana Golden Gate Bridge Walk’ – which I discovered through the Twitter community and Eric Dreshfield. It was a great pre-DF19 social meet up. I met various members of the Salesforce Ohana from Brazil, Japan and Ukraine. I also ended up bumping into them again at various times during the week which was nice.

Mainly, it was good catching up with James Ellis who is a regular at our North England user group.

 

#SalesforceOhana

Continuing the theme of meeting my #SalesforceOhana, there was an EMEA Trailblazer Get Together. It was a casual meet up of the #TrailblazerCommunity from the Europe, Middle East and Africa regions. As well as familiar faces from the UK, I also met people from Spain, Switzerland and Morocco.

And of course, one of the main party highlights was the UK & I reception party at the rather grand Hibernia Bank.

 

 

 

Learning

I attended some of the main keynotes, including the opening keynote with Marc Benioff, the Partner keynote, and Marketing keynote. I got a good overview of the latest updates relevant to me and Cloud Galacticos.

Plus I went to a few useful sessions relating to marketing such as, ‘5 Tips for Writing Awesome Salesforce Community Content’ with Lucy Mazalon (Salesforceben), and ‘5 Lessons Learned from Interviewing 50+ CMOs’ with Ian Faison and Benjamin Wilson (The Mission).

 

 

Mindfulness

Most attendees find Dreamforce overwhelming. It’s a perfect cocktail of four full days of sessions, parties, hoards of people, and LOTS walking. Luckily, this year there was a dedicated area of calm in the guise of the Plum Village Centre in Moscone South. I managed to do a 90-minute meditation workshop which helped centre myself again and was ready for DreamFest that evening.

 

 

 

 

DreamFest

Being a big music fan, Dreamfest is always one of my highlights, having managed to see the likes of the Foo Fighters, Blondie, and U2. This year was no different, with Beck supporting Fleetwood Mac.

It was held at the baseball stadium which is the perfect venue for any music event.

 

 

 

Salesforce Evergreen

Salesforce Evergreen

Last week was Salesforce’s annual Dreamforce conference in San Francisco. It’s when over 100,000 Salesforce fans descend upon the city to listen to the latest innovations from Salesforce. I was unable to attend this year, but followed along closely at home to the announcements. The one that stood out to me in particular was not Salesforce Blockchain, Einstein Voice or Customer 360 – it was the Salesforce Evergreen announcement. For me could be the real game changer.

 

The Impact of Serverless

To understand why, you have to perhaps take a step back. Look at how the rise of AWS and in particular, the AWS Lambda and the serverless paradigm has impacted development.

Take the following example – you want to upload an image in Salesforce against a case both before and after work is completed. These images should be stored off platform in Amazon S3. You want to have both the original and a thumbnail, with the thumbnail being displayed on the case. Whilst uploading the images to S3 could be done via Apex in Salesforce, the resizing must be done off platform currently. So how do we do this and where?

 

Heroku

We can either have an endpoint available on a platform like Heroku with a dyno running, or have a Lambda function that will run whenever called. That’s the key difference here, we have to have the Heroku dyno (at least 1) running to handle requests whereas with Lambda we are only paying per executed function. (Note this example is based upon a Lambda example from AWS you can read about here.) Whilst I am a big fan of Heroku, use cases like this lend themselves more to Lambda for running small jobs and repetitive functions where there is no need for a full web server framework to be setup, just receiving and processing some data from an event.

Such scenarios are becoming more common as organisations want to connect more pieces of their process seamlessly. This has driven a number of people towards using serverless based solutions to handle these simple problems – they just need the code to run and perform the action. Many organisations are also working to modularise their systems into more discrete functional blocks, often referred to as microservices. I’ve written before on Salesforce and Microservices and spoken on the topic previously at Dreamforce 2015 and Dreamforce 2017.

Previously, the conversation has always been how to make Salesforce interact nicely with serverless systems, or how to rearchitect parts of your existing Salesforce setup to operate in a more modular way. As soon as some more complicated processing was required (such as image resizing) you were forced off platform and had to decide which platform to use. How would you manage security and authentication? How could you invoke the new service – API via code or a Platform Event? You couldn’t think of doing all this on Salesforce – until now.

 

Enter Evergreen

Salesforce Evergreen is a new toolkit that will allow developers to write small functions and microservices using Apex, Java and Node.js which can be invoked natively from within Salesforce using both declarative and code based tools, as well as having native visibility to the platform – so no need to manage authentication.

Salesforce Evergreen Architecture

Taking our previous example, instead of a service running off platform, whether Heroku or AWS, we could now have a small set of functions that are called directly from the declarative tools in Salesforce. Whenever a case is closed. upload the images from Salesforce to S3, process these images and update the case. No additional infrastructure needed, no authentication required, all on a single platform.

This is truly game changing, by allowing developers to build these functions using existing languages in Java and Node.js, you are enabling the developer to utilise all of the existing ecosystem of functionality out there. For example, npm, the package ecosystem for Node.js, has somewhere in the region of a million packages, covering all types of functionality – csv parsing to providing random jokes. Almost all of these libraries become available for use alongside your existing Salesforce applications with all the plumbing and authentication done for you! You simply add in what you need, leveraging the existing tools and off you go.

Similarly, if you have an existing complex function in Java from an existing application, you can migrate that to become an Evergreen function and deploy it for use from within Salesforce! As wonderful a language as Apex is there are some things that it cannot do or that Java or Node.js will be a better tool for, now you can leverage these languages to do more with your Salesforce data.

 

Summary

The new Evergreen toolkit is going to make a huge difference to what is possible for Salesforce developers. It opens up exciting new possibilities which should lead to some incredible new solutions. I am already signed up for updates from Salesforce on the Developer Preview. And I will be looking ahead for different applications for this toolkit for our customers. If you want to read more, Salesforce have posted a blog here.

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1 Year Down Here’s To Many More

Back in 2012, I setup the North UK Salesforce Developer group and began meeting more members of the wonderful Salesforce community across the north of England. At some point I also attended the North England User Group for the first time and met its leader Phil Walton. Over the next few years we would work together on the groups and ran a number of combined events.

An Interesting Discussion

A little over 12 months ago at the end of an event Phil and I were having a beer together and began talking about Cloud Galacticos. He told me what they were doing, where he was taking the business and what they were looking to achieve. We also started discussing if this might be something I would be interested in helping with and where I might fit in.

Over the next few weeks we kept chatting and putting some plans together along with our CTO Neel.  I actually worked with Neel in a different IT role nearly 15 years earlier – it’s a small world after all! After some discussions we came up with a plan and a year ago I joined the Galacticos team as COO.

1 Year Down

It’s been a whirlwind year involving travelling across 3 continents, developing relationships with Cloud Galactico’s existing customers and helping to drive our growth with new clients. As I look back over the past year I am extremely proud of what we as a team have achieved including:

  • Hitting Silver Salesforce Partner status
  • Launching our Managed Services offerings
  • Growing our team with some amazing people
  • Delivering the same consistent quality for a range of clients – from FTSE 100 to brand new startups
  • Supporting the Salesforce Community across a number of events including Inspire East, London’s Calling, DreamOle, YeurDreamin, North Africa Dreamin and India Dreaming
  • Expanded into new specialisms such as Healthcare and Life Sciences
  • Began delivering training courses on behalf of Salesforce

Here’s To Many More

I’m extremely excited to build on this success next year. I can only imagine some of the great things we will be looking back on in 12 months time.

It’s been a fantastic first year and I want to thank everyone I have worked with and spoken to. The entire CG team, our customers and our partners have all made it unforgettable.

In what can only be fate, Phil and I were together at a User Group in Manchester on anniversary date! We managed to enjoy a beer together where the conversations all started from and began plotting the next 12 months.

So cheers! 1 year down, here’s to many more

Salesforce World Tour London

Salesforce World Tour 2019

Salesforce World Tour London 2019

Cloud Galacticos at Salesforce London World Tour with paul Sturgess

It has been 2 weeks since it felt like the world turned up at the Salesforce World Tour at the ExCel centre in London. I have been going to this event since 2012 and every year it gets bigger and bigger.

 

Gold Sponsors

This year we were proud to once again be Gold sponsors and get to meet up with so many of our existing customers and meet the rest of the Salesforce community to see what they were up to. This was my first World Tour as a Galactico and the first time in about 18 months I had been at such a busy booth all day. I have never been so happy to sit down after 12 hours straight stood up.

The fun for the Galacticos team actually started the night before when we hosted an event for some of our customers, partners and friends at a rooftop bar venue in central London. This allowed us to have a catch up over some drinks and tasty canapes before the big day when everything gets a bit crazy. We had a great night, David the magician left me scratching my head and questioning myself for the next few days (how did he do it??), and I enjoyed getting to meet a few people face to face that I had only spoken to on the phone previously.

So, that’s it then, another year done and dusted? Well apart from following up on all the great conversations we had with everyone at the Partner Forum, our drinks event and the World Tour, we are also looking forward to seeing launching a new website in the coming months. Also, seeing how we can continue to expand our ever growing team with some of the fantastic people we met on the day who said they wanted to be a Galactico. So whilst the day may be done, the fun really starts now. Plus I still need to figure out how that magician made that card appear in the envelope!

 

Contact Us

Thank you again to everyone who came and spoke to myself or any of the team over the Partner Forum, our event or at the World Tour; meeting people and hearing what they are doing is truly my favourite part of these events. If you didn’t manage to speak to us but wanted to, please contact us below. I look forward to catching up!

World Tour 2019 Salesforce Highlights